Genuine Product Guarantee Policy

Genuine Product Guarantee Policy


1. Genuine Product Traceability Guarantee

All products sold in our store are brand-new, unopened genuine products from the original factory, equipped with a unique SN genuine product serial number. The authenticity, production date and warranty information can be verified through official channels, achieving full-process traceability with one code per product to ensure no counterfeiting or modification.


2. Synchronized Global Warranty Rights

All genuine products purchased are entitled to the same global warranty service as that provided in the brand's official direct stores in Europe. The warranty period and scope are strictly implemented in accordance with the brand's official after-sales policies for Europe.


3. "One Fake, Ten Compensated" Premium Compensation (Two Optional Methods)

If a product is confirmed to be counterfeit by an authoritative institution/the brand's European official, you can choose either of the following compensation methods:
✅ Full refund (excluding shipping fees, after deducting discounts) + 10 times the actual payment amount as compensation;
✅ Free replacement with a brand-new genuine product of the same model + 10 times the actual payment amount as compensation.
All compensations will be completed within 3 working days and settled in Euros.


4. Risk-Free Receipt & Inspection Guarantee

You may inspect the goods on the spot upon delivery. If damage to the package, unsealed products or missing accessories is found, you can refuse to sign for the delivery directly. We will immediately arrange reshipment, return or exchange, with all shipping fees borne by our store.


5. Hassle-Free Authenticity Appraisal

You can apply for an official authenticity appraisal within 90 days of receiving the goods if you suspect a counterfeit product. We bear the appraisal fee in advance; the fee is at your option only if the product is confirmed genuine. We will provide full assistance in evidence submission and connection with appraisal institutions throughout the process.